UK Web Hosting Support

 

FTP

There are a few pieces of information your will need to connect any FTP agent (client software) to the remote web folder (your web site)

1. Hostname
2. Directory
3. User name
4. Password

How do you get this information from your control panel so you can connect with any FTP agent? Here we will explain how to get each piece of information from your control panel.

From the Control Panel select "FTP Manager"

Once selected, you will see a screen with this type of information. Your HOSTNAME is listed here. you would enter this into your FTP agent/software exactly as seen here.

Once your name server information propagates through the Internet you will also be able to use: ftp.yourdomain.com. In this example ftp.priderides.co.uk

The directory connected to your web folder is considered your "ROOT" directory. This is normally indicated by using the "/" (forward slash symbol). Our servers know by your user name which directory you can have access to. The below shows an example from an FTP program such as FlashFXP.

One thing our system does is offer you the ability to host multiple domain names under your single login account. When connecting to your account, you can select the root of the accounts (as shown above) and you will see all of your domains in separate folders in the remote view.

To connect to a single domain within your directory (if you have multiples):

To connect to one of your domains only, using the FTP agent, you would simply follow the forward slash with your domain name (as the system default sets up the folder i.e." /yourcompany.com" is what you would type into the text box for your directory path of the FTP agent software.)

The username and password details can be found from the screen used in step 2

.

NOTE:
When you first setup or buy your domain name it gets assigned to our name servers and the main WHOIS* database gets the notification to get updated (WHOIS database is the main control source for all top level domain names). The problem is, it takes a while (3-4 days) to get updated. Once the records are updated in the database, name servers and caching engines around the world will be able to find out the name servers your domain name points to. That name server would normally be ours, and we direct these requests from the computers on the Internet to the proper web folder we have setup for you on our servers.

*An Internet utility that returns information about a domain name or IP address. For example, if you enter a domain name such as microsoft.com, WHOIS will return the name and address of the domain's owner.